Get in Touch
Have questions about Knobbles? Reach out to our team for purchasing questions, product support, files for your architect or designer, collaborations, or just to say hello.
Send Us a Message
Use our contact form to send a message about sales, support, custom installations, or partnership inquiries. We typically respond within one business day.
Contact Information
Sales & General: info@knobbles.io
Product Support: support@knobbles.io
Privacy Inquiries: privacy@knobbles.io
Warranty Claims: warranty@knobbles.io
Phone: (804) 255-9550
Location: Richmond, Virginia, United States
Frequently Asked Questions
How are Knobbles installed?
Knobbles are designed to screw directly into wall studs and can be DIY installed. They connect directly to standard 120V electrical wiring. Please ensure proper connection during installation and follow safety compliance procedures.
Can I install Knobbles myself?
Yes, Knobbles can be DIY installed if you're comfortable working with electrical connections. They require connection to standard 120V electrical wiring and mounting to wall studs. Please ensure you follow all safety procedures and local electrical codes during installation.
What are the size options for Knobbles?
The standard Knobbles unit comes with 80 individual knobs in a 10×8 configuration. The dimensions are approximately 38" × 24½" (97×62 cm). We also offer the Classic Mini (10×4 with 40 knobs). Custom sizes and configurations are available for special installations — contact our design team for consultation.
Are the knobs replaceable if one breaks?
Yes, individual knobs are replaceable thanks to Knobbles' modular design. If a knob malfunctions during the 1-year warranty period, it can be individually replaced at no cost. After warranty expiration, replacement parts can be purchased separately. Email support@knobbles.io to arrange for replacement parts.
What's the warranty period?
Knobbles come with a 1-year limited warranty that covers manufacturing defects. We also offer extended warranty options for purchase at checkout. For warranty claims or questions, please email warranty@knobbles.io or visit our warranty page for complete details.
How durable are Knobbles?
Knobbles are built with high-quality materials designed for longevity. The knobs are constructed from durable materials that withstand regular use, and the electronic components are protected within a sturdy housing. With proper installation and care, Knobbles are designed to provide years of reliable operation.
Do you ship internationally?
Currently, we do not ship internationally. We are working on expanding our shipping capabilities and hope to offer international shipping in the future. Please sign up for our newsletter to be notified when international shipping becomes available.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and US Bank / ACH transfers. For orders within the United States, we also offer financing options through Affirm.
Can I use Knobbles outdoors?
Knobbles are designed for indoor use only. They are not weatherproof or rated for outdoor conditions. Installing Knobbles outdoors will void your warranty and could create safety hazards. For optimal performance and longevity, please ensure Knobbles are installed in a protected indoor environment.